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Services

We offer a wide array of services to help you take advantage of our product offerings. These Service Packages are designed to help ensure that you, the customer, will maximize your investment in our products.

 

Professional Services

-      Weighing Scale & Weights Calibration Services

  • Weighing Scale and/or Weights calibration? We have one of the country’s top Metrology Laboratory which has been accredited by the Department of Trade and Industry with the ISO17025 standard and by the Department of Public Works and Highway’s BRS

 

For more information regarding our Metrology Laboratory, please click here

 

For further inquries and calibration requests, you can contact us at:

→         Fax: (02) 3623783 (download the Technical Request Form here)

→         Click here to Contact Us via web

→         Email us at sales@timbangan.ph

→         Phone: 02-3611331

 

-      Training Services

  • These training programs that would orient and teach you how to use your product.
  • For more information regarding training programs, you can contact us at:

→         Phone: (02) 3639930

→         Click here to Contact Us

→         Email us at service@timbangan.ph

 

-      Product & Requirements Analysis

  • Our sales and technical staff can provide you with information that will help you get the right product/s for your needs.

 

This service is best suited for customers who have requirements for customized, specialized and/or heavy load weighing scales

 

-      Weighing Scale Operations Consultancy

  • Our sales and technical staff can work with you as you use your weighing systems.

 

This service is best suited for customers who have purchased customized, specialized and/or heavy load weighing scales

 

 

Managed Services

 

If you're seeking faster time to market or want to optimize the management of your weighing scales, FPSI’s Managed Services are packaged just right for you. These are grouped into three categories

 

-      Deployment Services

  • As a basic service for our customized, specialized and/or heavy load weighing scales, this involves the delivery and assembly of the unit at your location.
  • Relocating? Our Deployment Services is just what you need. We can disassemble the weighing scale at its current location then transport, deliver, and reassemble the unit at your new address.  For this service, please contact us at:

 

-      Basic Product Implementation Services

  • These come standard when you purchase any of our customized, specialized and/or heavy load weighing scales.  Our technical staff will help deploy, install, and test the weighing scale at your location

 

Note:  For our smaller weighing scales, each product has been pre-assembled and tested at our factory.

 

-      Extended Product Implementation Services

  • This service focuses on helping you integrate the product into your day-to-day operations.  The length of this service depends on the package that you purchase.

 

This service is best suited for customers who have purchased customized, specialized and/or heavy load weighing scales

 

 

Warranty & Support Services

 

-      Standard Warranty Services

  • This is our basic warranty that involves diagnostics and repair of your weighing scale. It is dependent on the type of product that you purchased

 

-      Extended Warranty and Maintenance Services

  • We also provide Extended Warranty and Maintenance Services for your weighing scales beyond the Standard Warranty Period.  Includes components like:

→         Repair

→         Parts Replacement

→         Preventive Maintenance Visits

 

This service is highly recommended for customers who have purchased customized, specialized and/or heavy load weighing scales

 

-      In-house Repair Services

  • Our technical staff are on-hand to diagnose and repair your weighing systems

 

-      On-Site Repair Services

  • By appointment, we can visit your site for the repair of your weighing systems

 

-      Phone Support

  • We have phone numbers that you can call for questions regarding the use of your weighing scale

 

-      Website Contact

 

-      On-line Chat Support (*TBA)

  • This service is currently unavailable as of this time.
 
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